FAQs

We specialize in custom photo magnets in a variety of sizes as well as customizable mugs, tote bags, bookmarks, and other personalized gifts.

We are in a suburb east of Vancouver, British Columbia, Canada.

Select your desired product and size and click on the purple button to upload your photos or artwork. Once your photos or artwork are uploaded, complete the checkout process. You will receive an order confirmation email as well as follow-up emails when your order is ready and/or shipped.

We accept a host of different image types, but the most common are .jpg, .png, and .pdf formats. Please note that image sizes must be 10MB or less for upload.

Yes, we are happy to accommodate bulk orders for events, corporate branding, and special occasions. Photo magnets are a terrific way to spread the word about your brand, event, or special announcement! Please contact us at info@bardandbloom.com to discuss your specific requirements.

We try to offer flat-rate shipping for both Canada and US destinations. We strive to find the best available rates through a variety of carriers, including ChitChats, Canada Post, Purolator, DHL, UPS, FedEx, and more, and will pass any savings on to you. At this time, we're shipping to Canada, the US, and Australia. If you are outside of these areas and would like to place an order, please email us so we can find an appropriate shipping solution: info@bardandbloom.com. 

If you are local to our area, we can arrange a time and place to meet to give you your order. A minimal fee is charged to offset our packaging materials only.

Once your design is finalized and approved, we typically process and ship orders within forty-eight hours. The time it takes to arrive in your hands may vary based on your location.

Our custom mugs are both microwave and dishwasher safe, ensuring durability and convenience.

Yes, on a gentle cycle but please hang to dry. For best results, hand-wash your tote bags to lengthen the life of your bag's imagery. Our tote bags are made via an ink sublimation process, which differs from vinyl or DTF (direct to film transfers) in that the ink is "cooked" into the fabric fibres.

Yes,we offer gift cards suitable for any occasion! Digital gift cards are a terrific option that you can purchase and send to your lucky recipient in just a few clicks, allowing them to pick out the perfect photo magnets or customized product.

We stand by the quality of our products. If you're not satisfied with your purchase, please refer to ourReturn and Refund Policyfor detailed information. Please remember that our items are all handmade to order, so slight differences in identical objects are usual and customary.

For any inquiries or assistance, please email us atinfo@bardandbloom.com.